What happens at the first visit?

Plan for about 30 to 45 minutes. We will weigh your pet, take a history (bring any records you have, or just tell us what you know), do a nose-to-tail exam, and then talk options. If anything needs treatment or testing, you get an estimate first and you decide. That is the house rule: estimates before treatment, always.

What should I bring?

• Any vaccine or medical records you have (photos of paper records are fine)
• The medications your pet takes, or a photo of the labels
• Dogs on a leash, cats and small pets in carriers
• A stool sample if your pet has tummy trouble (fresh, in any clean container)

How do payments work?

Payment is due when service is provided. We accept cash, major credit cards, Scratchpay payment plans and CareCredit. If money is tight, read our Community Care page before you skip care. There are usually more options than people think.

Do you take walk-ins?

We see scheduled appointments first, and we fit true urgencies into the day. The fastest path is a phone call to (786) 275-4629: we confirm your time while you're on the line.

Hospital policies, the short version

• Estimates: written estimate before treatment, and we call before doing anything beyond it.
• Payment: due at time of service.
• Vaccines for boarding: boarding guests must be current on vaccines, for everyone's safety.
• Records: we happily send records to any ER, specialist or new vet the same day you ask. Your pet, your records.
• Kindness: our team will always treat you with respect, and we ask for the same in return.

Online forms

Skip the clipboard: book a visit, request an Rx refill, or request boarding dates from your phone.